Wednesday, April 21, 2010

"Confidentiality" What do I think?

This month's issue of "eDoula", a publication put out by DONA, was in my inbox yesterday. They are doing a 'back to basics" series and they are talking about the "Code of Ethics for Birth Doulas," touching on a couple of areas of interest.

Well,  have read the code of ethics a couple hundred times. Most of it common sense in my opinion! Ya know, primacy; my obligation to my client.  My fee; make sure I am clear and show, in writing, what my services are. Reliability; do I have to explain this one? I mean, seriously, its just basic work ethic ((shrug)). Well, this article's subject this time was "Privacy and Confidentiality"
I am thinking to myself as I skip over the email "no brainer, I'll read it later"

I went to birth the next morning and then here I am this evening and I decide to check my email and there it is again, unread.
I open it and skim through it and it makes some very good points.

Some of those points are about the way we communicate these days. The social networking, blogging etc and where we as Doulas draw the line about what we share with others and what does a confidentiality violation look like? What do you need to do for your client to maintain their anonymity, to respect their privacy, while still being able to be free to tweet, blog and facebook your life as a Doula?

The article talks about ensuring we have releases signed etc. That our close relationships with our clients are not a license to share their personal experiences. As Doula's, to have pride for those you serve in their successes and trials during their births because we can become so emotionally invested is only natural! I often time leave a birth feeling like I have gained a new family! The reasons are variable or course but 100% it is because sharing what you share with the families you serve, how can you not? So, it is only natural to want to share the good news, especially as a new Doula.

Some of the things I have always practiced as a Doula is the (what seems like endless) signing of releases. Personally, I think a release should be signed for photography (for example). Whether you offer it as a "service" i.e part of your fee or you are just capturing moments because you feel like its a nice perk as Doula. Your clients reserve the right to know your intention with their information and likeness (pictures). Do you post their birth story in a blog or do you tweet a play by play for out of state family members to follow? Do you put pictures up on a blog (like me) and give small details if any at all? Brochures? Anything you have gained from a client in the way of personal knowledge, birth story, pictures are, in fact THEIR property legally unless they release it. Recently, I started requiring a release to be signed, pics or not simply "just in case". Of course the overall "Confidentiality Release Form" is always signed. Which simply allows me to sent my stats to DONA every year (which I probably should start to do...hrrmm)

Upon signing the photo release for my services, my clients are the owners of their pictures. The release dictates that. The client also dictates what pictures they are comfortable with me using and not using. I also make efforts to contact clients before using their pictures and/or story.

I dunno, I suppose I get a little soapbox-y when I read stuff like that. I mean, there has to be "inspiration" somewhere when she wrote the article. I guess there are those who just don't personally, I am not willing to risk my reputation or my relationship with the peers or clients in my community over some dang pictures and some notes on a FB page. If you do not utilize the practice of signing releases, DO SO!

In closing, I include some very much non related, released for my own use, photog "fluff" taken by my sister in law at MY birth

Terry, Me and my Doula Erica Smith at work (24+ hrs in) just before
heading to the OR to push!!

Wednesday, April 7, 2010

We are UPDATED!

Well, the Willow Doula.com website is officially all updated! If you have had a birth with me from May 2009 to present, its up! YAY!

Thanks to Lloyd Thompson, my trusty "web master" ball of awesomeness! He created, built and has hosted my site for 2 years!  The back ground on the site was hand painted on to a canvas for me (I have it).  The updates are great!

The "About/Contact" section was updated with adding the birth of the boys! I will blog about that later ;-)
See the background? The pregnant willow tree? He painted that!

There is also an '"Availability" Tab! I am able to keep this one more current! That way when potential clients are looking for a doula, they know whether or not I can be available to them during their due date. Before, I was sending it to Lloyd and I was having to rely on him to be timely with it. Though he was great at it, with his new baby coming, I am quite certain, I won't be squeezing much of anything out of him when she gets here!
There is also an updated "photography" tab that has some of my VERY armature work there. Slide shows for both birth photography and family/children's photography.  A tab for the blog and a tab for resource links!

I chose to "get rid" of the Willow Store tab. I ran into a quality issue with my filler for my heat packs and have not found a filler that I like, so I won't be selling them. HOWEVER, I am making rice tubes. They are great for short term heat (20-30 min) Still come in cute fabric choices and are good quality and last for sometime!

There is also a place where you can add your testimonial if I have been your Doula!

I am pretty stoked about this feature as I have gotten cards and letters before, emails and little gifts. I have no way to put them out there (comfortably) as a testimonial until now. Thank you to everyone who has submitted one, gives me warm fuzzies to see that I have been a blessing in other's lives!
I am hoping the changes allow me to rely less on poor Lloyd for my changes and additions. As of now, all I will need to call on him for is adding a new birth to the site when it comes up!  

In closing.....
If there is anyone out there looking to dip your toe in the water and get a website going, Lloyd is your guy. I have Microsoft Front Page and could have done it myself, however, I lack the time and true skill set to do that, which means serious lack of patience to boot. Hes very fair with prices and prompt!! http://www.invisiblesoul.com/ and you can also find him Facebook!